Touratech Shop

Right to withdrawal for consumers

Withdrawal Policy for Consumers

You are entitled to withdraw from this contract within 14 days without stating any reason. The deadline starts from the day on which you, or a third party appointed by you who is not the carrier, take possession of the last goods, last part delivery or last item. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
In order to exercise your right of withdrawal, you must inform us in an unequivocal way and in text form (Post or Email) about your decision or by returning the article, if it is delivered to you before such period lapses.

You can send your declaration to:
TOURATECH GmbH, represented by the Management Board, Marc Pelzer, Alberto Reinhart, Auf dem Zimmermann 7-9, 78078, Niedereschach, Germany, E-mail: info@touratech.de
You may use the attached model withdrawal form, but it is not obligatory.

Consequences of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not be charged for this refund. We may withhold the refund until we have received the returned goods or until you provide proof that you have returned the goods, whichever is the earlier.
You shall send the goods back to us or hand them over to us without delay and in any event within 14 days at the latest from the day on which you notify us that you are cancelling the contract. The deadline is met if you dispatch the goods before the 14-day deadline has expired. We bear the cost of returning the goods. You are only required to reimburse any loss in value of the goods if such loss in value is attributable to the goods having been handled in a way that is not necessary for the purpose of checking their quality, characteristics and method of operation

Exclusions:

Your right of withdrawal expires in the case of:

  • contracts for delivery of audio or video recordings or computer software in a sealed pack, if the seal has been removed after delivery.

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SAMPLE FORM

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods:

(Please specify the items here with their article numbers. This is not a legal requirement, but you will help us to process the cancellation more efficiently. Thank you.)

Ordered on ... (*)/received on ... (*)

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if sending written notice on paper)

Date:

(*) Please strike through what does not apply.